Policy dating customers

For example, if you engage with a brand that uses our Services, we may retain your information for the period of time agreed on with the brand.

In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers.

Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring.

These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve our websites, apps and Services.

Third-party cookies and technologies are covered by the third party’s privacy policy.

You may request to review, correct, delete, or receive a copy of any of the personal information you’ve provided to a Brand that uses the Services or withdraw your consent to Live Person processing your personal data by either contacting the brand directly or by contacting us at [email protected], and we will respond within a reasonable period of time and can help coordinate with and support the brand as needed to respond to your request. We use security measures designed to protect against the loss, misuse and alteration of the information under our control.

For certain Live Person Services, chat/messaging transcripts are encrypted during transmission.

In addition, we may collect information through the following methods if you visit our websites or use our apps: We may also collect information from our direct interactions with you (such as through your attendance at a trade show or through sales inquiries), publicly available data or data provided by third-party sources, such as marketing opt-in lists.

How does Live Person use the information it collects about me?

If you have signed up to receive Live Person’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive.

You may also contact us at [email protected] opt out or to request changes to your personal information.

Effective Date: March 2, 2018 Live Person values your privacy.

Tags: , ,